University App
Overview of the Problem
Most ERP systems available in the Indian market are customizable but only to a certain extent. There are services and systems which are unique to the university and cannot be digitalized using the current ERP system.
During my time as a student at World University of Design, our ERP systems changed multiple times yet all of them could not meet all the needs of the university. Hence, I created an app which solves the problem spaces unique to the university.
User Research
Quantitative Research
I conducted an online survey of 50 people who are presently the students of World University of Design. It helped me reach a wider audience and gain their thoughts, behaviour, attitude, etc.
User Interviews
I conducted 15 in-person semi-structured interviews with students from different backgrounds, departments and years into the program.
On-site Observation
Observational research was a valuable method as it provided me with insight on how students interact with technology as well as what are the touchpoints during a task in which a student feels frustrated.
Unveiling the data in Affinity Map
Using the key insights from the Interviews, I mapped them into categories which helped me recognize the holistic view of the problems the users face
Stakeholder Map
User Persona
